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Agent as a Service

AI Agents That Finish the Task, Not Just Answer the Question

A chatbot replies. An agent books the appointment, opens the ticket, updates the record. We build agents that work inside the systems you already run, and we keep them running after launch.

Runs inside your systems
Every action logged
EU data, AI Act ready
Customer9:41 AM

Can I move my appointment to Thursday?

CalendarMoved to Thu 10:00
Customer recordNext visit updated
EmailConfirmation sent
CHAINWEB Agent9:41 AM

Done. Thursday at 10:00, the confirmation is in your inbox.

Agent

Where the line is

Three Things Get Called AI. Only One Finishes the Job.

One customer, one request: move an appointment from Tuesday to Thursday. Scroll to see how each kind of system handles it.

01Chatbot
✕Customer still stuck

Answers from a script

A decision tree someone wrote in advance. The moment a request falls outside it, the customer gets a menu that does not fit.

✕Customer still stuck
Support BotAutomated replies
02Assistant
↻Customer does it alone

Explains how to do it

Reads your help center and answers correctly. Polite, accurate, and the customer still has to log in and do it themselves.

↻Customer does it alone
Help AssistantAI · answers from the help center
03Agent · what we build
✓Done. Nobody lifted a finger.

Takes the call and does the work

While it is still talking, it is already in your calendar, your customer record and your email. When the call ends, the job is done.

✓Done. Nobody lifted a finger.
Incoming call…
Reception
Answered by CHAINWEB Agent
September – October 2026
Week ▾
MON28
TUE29
WED30
THU1
FRI2
9 AM
Team meeting
10 AM
L. BianchiCall
10:00 free
11 AM
On-site visit
2 PM
14:00 free
Review
3 PM
Maria RossiAppointment
G. Verdi
MR
Maria Rossimaria.rossi@email.com
Next appointmentTue 29 Sep · 15:00
Last update12 Sep · Front desk
R
Receptionnow
Appointment moved to Thu 1 Oct, 10:00
Sent
Agent

Be honest about this

There Is a Free Agent in Your Phone. Sometimes That Is Enough.

General agents got very good in 2026. Before you pay anyone to build one, it is worth knowing where they stop. The limit is not how smart they are. It is what they are allowed to touch.

General agentsPersonal assistants from big tech
MMuseCChatGPTGGemini
Open web Your personal email Company CRM ERP Ticketing Your audit log
Use it whenThe task is yours personally and a mistake costs you an afternoon.
Vertical SaaSAn AI feature inside a tool you buy
SSalesforceHHubSpotZZendesk
Open web That one tool Company CRM ERP Ticketing Your audit log
Use it whenYour process already fits the way the vendor built it.
Built for youWhat we do
CCHAINWEB
Open web Email Calendar Company CRM ERP Ticketing Your APIs Any tool you use Your audit log
Use it whenThe agent touches customers, money or records, and a mistake costs more than an afternoon.

We are not going to pretend the free option does not exist. If your case fits one of the first two rows, take it. We would rather tell you that on the first call than sell you a project you did not need.

What “as a service” means

The Agent Is Not the Product. Keeping It Running Is.

An agent works on day one. Then models update, your tools change their APIs, and customers ask things nobody planned for. As a service means we handle all of that, every month, so the agent you launched keeps doing its job.

Reception agentMonthly report · September 2026
Healthy
Conversations1,284+18% vs August
Solved without staff87%+4 pts
First reply4 smedian
Spend vs cap€312 / €500
What we did this month
Sep 3
Calendar changed its APIConnector updated before the old version stopped working. No failed bookings.
Integration
Sep 12
New model released by the providerTested on 500 of your past conversations. Switched only after the results matched.
Model
Sep 19
14 conversations handed to staff about parkingAdded the answer and the booking action. The agent now handles it alone.
Improvement
Sep 30
Monthly report sentWhat the agent did, what it could not do, and what we suggest next.
Report

Monitoring

Every conversation and every action is logged. We get the alert when something fails, before a customer has to tell you.

Model updates

When providers release new models, we test them on your real past conversations first. Nothing changes behaviour silently.

Integration upkeep

Your CRM, calendar and ticketing tools change over time. We fix the connections before they break, not after.

Cost control

A monthly spending cap and a usage report. No surprise invoices because the agent had a busy week.

Monthly improvements

We review the conversations handed to your staff and teach the agent what it missed. It handles more every month.

A team that answers

When something goes wrong, you talk to the people who built it, within an agreed response time.

Guardrails

You Decide What the Agent Can Do Alone.

Agents get things wrong sometimes, like people do. What matters is what happens next. Every agent we build works inside limits you set: what it does alone, what needs a person to approve, how much it can spend, and how to undo anything it did.

Agent permissionsReception agent
Book and move appointmentsCalendar
AloneApprovalNever
Update customer recordsCRM
AloneApprovalNever
Refunds up to €100Payments
AloneApprovalNever
Refunds above €100Payments
AloneApprovalNever
Delete customer dataCRM
AloneApprovalNever
Reception agentNeeds approval10:41

Wants to refund €340 to Maria Rossi for order #4821, damaged on delivery. This is above your €100 limit for refunds without approval.

Approve
Decline
Open order
Approved by Anna · refund issued at 10:42
ActivityEvery action, reversible
10:31
Appointment moved Tue → ThuAgent · on customer request
Undo
10:30
Customer record updatedAgent · next visit
Undo
Anna · Front desk

Approval rules

You choose which actions need a person. The agent asks, waits for the answer, and only then acts.

Hard limits

Caps per action and per month. The agent cannot go over them, however hard a customer insists.

Full audit trail

Every action is logged: who asked, what changed and when. Ready to export for your auditors.

Undo

Anything the agent changed can be reversed by your team, straight from the activity log.

Data & AI Act

It Says It's an AI. In the First Sentence.

Since 2 August 2026, an AI that talks to people in the EU has to make clear it is not a person. However human it looks or sounds, our agents say it in the first line, keep personal data where it belongs, and hand over to a human whenever someone asks.

Video
Sara · AI agent 00:00
Discloses it is an AIAI Act · Article 50
Call log · Sara, AI agentBianchi Clinic
00:04
AI disclosure playedArt. 50“I'm the AI assistant”, first sentence
Caller identifiedMarco Rossi · existing patient
Appointment movedTue 15:00 → Thu 10:00
Confirmation sentEmail to the patient
Personal dataProcessed under your data agreement
Human handoff offeredAvailable at any point in the call
Sara · AI agentHi, my name is Sara, I'm the AI assistant of Bianchi Clinic. How can I help?
In force · 2 Aug 2026

Tells people it's an AI

Article 50 of the AI Act requires it. We build it into the first sentence of every conversation, voice or chat.

GDPR

Personal data stays protected

A data processing agreement with you, EU hosting where the setup allows it, and your data is not used to train shared models.

Always available

A person, when asked

“Can I talk to someone?” always works. The agent passes the conversation to your staff with the full context.

Next deadline · Dec 2027

Documented from day one

Purpose, data sources, risks and logs are written down as we build. When stricter rules arrive, you are not starting from zero.

Designed with a Data Protection Officer on the team, not reviewed by one at the end.

AV
Alina VoroncovaDPO · CHAINWEB

Already running AI?

Your Agent Is Live. Do You Know What It Can Do?

Many chatbots and agents went live in a hurry. Since then models have changed, prompts have drifted and the AI Act now applies. We review what is already running and tell you, in plain words, what is fine and what needs fixing first.

AI audit reportSupport agent · live since March 2025 · voice and chat
Completed
2Critical
3Warnings
3Passed
AI disclosureAI Act · Art. 50Missing in the voice channel
Critical
Prompt injection testSecurity2 of 12 attack patterns succeeded
Critical
Personal data in logsGDPRPhone numbers stored in plain text
Warning
PermissionsGuardrailsCan issue refunds with no limit
Warning
Model versionUpkeepRetired by the provider, no tests on the new one
Warning
Human handoffWorks on request, with context
Passed
Data agreement with the providerIn place and up to date
Passed
Cost capMonthly limit set and respected
Passed

Compliance

AI Act Article 50, GDPR and your agreements with model providers, checked against how the agent actually behaves.

Security

Prompt injection, data leakage and what the agent could do with the permissions it has, tested with real attack patterns.

Quality

We read a sample of real conversations: wrong answers, dead ends, and handoffs that never reach a person.

Fix plan

A prioritised list with the effort for each fix. Your team can do it, or we can.

€600 – 1,500one-time · report in 5–10 working days

Works on any agent or chatbot, whoever built it. If everything is fine, the report says so.

Request an AI audit

Pricing

Three Parts. No Surprises.

An agent costs something to build, something to keep running, and a little to use. Each part is priced on its own, so you always know what you are paying for and to whom. The ranges below are where most projects land.

One-time

Build

From the first call to an agent working inside your systems.

€1,500 – 6,000

One-time. Depends on channels and integrations.

  • Technical assessment and scope
  • Integrations with your calendar, CRM and tools
  • Guardrails and approval rules
  • Testing on your real past conversations
  • Launch and handover to your team
Fixed price, agreed before any work starts. It only changes if the scope does.
This is the “as a service”
Monthly

Run

Everything that keeps the agent working, and getting better, after launch.

€150 – 450/ month

Depends on how many agents and channels you run.

  • Monitoring and alerts
  • Model updates, tested before going live
  • Integration upkeep when your tools change
  • Monthly improvements and report
  • A team that answers when something breaks
A flat monthly fee, based on how many agents and channels you run.
Paid to providers

AI & phone

Every conversation costs a little: the AI model charges per message, and voice agents use phone minutes.

€30 – 150/ month

At typical volumes. Paid to the providers, not to us.

  • Accounts in your company's name, so you own them
  • We set them up for you during the build
  • Your data agreement is directly with the provider
  • A monthly cap, so a busy week stays a busy week
No markup, because we never touch it. You see the providers' invoices, not ours.

Every project starts with a technical assessment. You get the build price and the monthly figure in writing before anything starts, and if a simpler tool would do the job, we will tell you.

Request a technical assessment

Our clients

FAQ

Questions Before You Commit

What buyers ask us most often about AI agents, costs, data and what happens after launch.

An AI agent built for your business and run by us after launch. We build it to work inside your systems, such as your calendar, CRM, ticketing, email and phone, and then monitor it, update the models, maintain the integrations and improve it every month. You pay a one-time build fee and a monthly service fee.

A chatbot answers questions, usually from a script or a help center. An agent finishes the task: it checks the calendar, moves the booking, updates the customer record and sends the confirmation, inside your systems and within limits you set.

For personal tasks, you should. General agents work with the open web and your personal accounts. They cannot work inside your company CRM, ERP or ticketing with your permissions, approval rules and audit log. When the agent touches customers, money or records, that is what you need.

Anything with an API: Google and Microsoft calendars, CRMs such as HubSpot or Salesforce, ticketing tools, ERPs, email, WhatsApp and web chat, and phone lines for voice agents. If a system has no API, the technical assessment tells you what is possible and what is not.

Usually 3 to 8 weeks from the technical assessment to a live agent, depending on channels and integrations. You get the timeline in writing together with the price, before any work starts.

Three parts: a one-time build, typically €1,500 – 6,000; a monthly service fee of €150 – 450; and AI and phone usage paid directly to the providers, usually €30 – 150 a month at typical volumes, with a cap you set. Exact figures come in writing after the technical assessment.

You do. The AI model and phone accounts are in your company's name, and the code and configuration are yours. If you stop working with us, you keep everything and can hand it over to another team.

It works inside limits you set: what it does alone, what needs a person to approve and how much it can spend. Every action is logged, and your team can reverse a change straight from the activity log. Each mistake becomes part of the monthly review, and we fix the cause.

Our agents say they are an AI in the first sentence, as Article 50 of the AI Act has required since 2 August 2026. We sign a data processing agreement with you, use EU hosting where the setup allows it, and document purpose, data sources and risks from day one, with a Data Protection Officer on the team.

That is part of the monthly service. We test new models on your real past conversations before switching, so the agent's behaviour never changes without anyone noticing.

Always. “Can I talk to someone?” works at any point in the conversation. The agent passes it to your staff with the full context, so the customer does not have to repeat anything.

Yes. A voice agent answers the call, understands the request, acts in your systems while still on the line and confirms by email or SMS. It introduces itself as an AI and can transfer the call to a person.

Yes, whoever built it. Our AI audit checks compliance, security, answer quality and permissions, and ends with a prioritised fix plan. It costs €600 – 1,500 one-time, with the report in 5 – 10 working days.

Still have a question? Ask it on a 30-minute call. If an agent is not the right answer for you, we will say so.

Request a technical assessment
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