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AI Chatbot & Assistant
AI Chatbot & AI Assistant Development
Assistants that answer your customers and your team 24/7, in their language, using your own documents. On your website, on WhatsApp and inside the tools you already use.
Start small Fixed-price product
AI Assistant
A ready-made assistant for your website: trained on your site, live in 5 days, bought online at a fixed price.
From €49 / month · free setup · + VAT
The short answer
Chatbot or AI Assistant: What's the Difference?
A classic chatbot follows a script: it recognises a few keywords and offers a menu. An AI assistant understands free text in any language, answers from your own documents and can take the next step, like checking availability or booking. Same question, two very different results:
- ✕Only understands the phrases someone wrote in advance
- ✕Usually one language
- ✕Dead ends: the guest leaves or calls you
- ✓Understands free text, typos and follow-up questions
- ✓Replies in the guest's language, 24/7
- ✓Answers from your documents and moves to booking
What we build
AI Chatbot Development Services
Six kinds of assistants we build most often. Start from the problem you recognise.
The same questions, every single day?
Website & WhatsApp AI Chatbot
Answers prices, hours, availability and policies 24/7 on your site and on WhatsApp, from your own content.
Leads lost after closing time?
Lead Qualification & Booking Assistant
Asks the right questions, offers real free slots and books the call or visit straight into your calendar and CRM.
Customers writing in five languages?
Multilingual Customer Support Assistant
Replies in the customer's language, hands complex cases to a person with the full conversation attached.
Your team keeps asking where things are?
Internal Knowledge Base Assistant
Answers employees from your Drive, Notion or SharePoint: procedures, onboarding, product details. Access by role.
Want AI inside your own product?
In-App AI Assistant
A copilot for your SaaS or app users, built on your data and your APIs. See also our AI integration services.
Selling chatbots to your own clients?
White-Label AI Chatbots for Agencies
We build and maintain the assistants, you sell them under your brand. Your clients only ever see you.
Security and GDPR
Secure, GDPR-Compliant AI Assistants
Your assistant talks to customers in your name. We make sure it only says what you would say, and that their data stays protected.
- Answers only from your contentNo invented prices or promises. If the answer is not in your materials, it says so and offers a person.
- Human handoverComplaints, urgent or sensitive cases go to your team, with the full conversation attached.
- GDPR by defaultEU hosting on request, consent and privacy notice in the chat, data processing agreement before we start. Reviewed by our in-house DPO.
- Your data stays yoursConversations and documents are not used to train public AI models.
- Access by roleInternal assistants show each employee only the documents they are allowed to see.
- Logs and analyticsEvery conversation saved and searchable, with reports on the questions customers ask most.
What Clients Say About Our AI Chatbot & Assistant
Chainweb Group’s communication, passion for what they do, and expertise are impressive.
AI Assistant Projects
Real projects from our portfolio.
Condominio 24: AI phone assistant
An AI voice assistant that answers calls for a property management firm in Turin.
Read the case →AI assistant for Google Workspace
An assistant that finds information in Gmail and Drive and drafts replies.
Read the case →AI SmartAssistance
An AR assistant that guides technicians through industrial maintenance.
Read the case →Our clients
Pricing
Which plan is right for you?
A few questions, 30 seconds.
Pick the channel, then the size
Free setup on every plan. Pay monthly, every 3 months or once a year.
Enterprise
Higher volumes, custom integrations with your systems or a dedicated installation: we build the plan around you.
Need an assistant for your team that answers from internal documents? That is a separate product: Knowledge Assistant.
Frequently asked questions
Is there a setup fee?
No, setup is free on every plan: we load your materials (website, price list, FAQ, documents), connect your channels and calendar, decide when the assistant hands over to a person and test everything with you before going live.
What counts as a conversation?
A conversation is one chat with one customer, however many messages it has. If the customer comes back on another day, a new conversation starts. Phone calls are counted in minutes.
What if we go over the limit?
The assistant keeps answering: your customers are never left without a reply. You get an alert at 80% of the limit. After that you can add a pack (+500 conversations for €35, +100 minutes for €59) or move up a plan. If you go over the limit two months in a row, we suggest the plan that costs you less.
Can I change plan later?
Yes. You can move up a plan at any time and pay only the difference for the current month. Moving down takes effect from the next billing period.
Can I keep my number?
Yes. You forward calls from your current number to the assistant: customers keep calling the number they know.
Can we use a toll-free number?
Yes, as an option. With a toll-free number the business pays for every incoming minute, and it costs many times more than a normal number, so we quote it separately.
Will customers know they are talking to an AI?
Yes. The assistant says so at the start of every call, as the EU AI Act requires. Saying it upfront works better: callers adjust, and anyone who prefers a person can ask for one.
What happens when the AI doesn’t know the answer?
It is instructed to answer only from your materials. If the answer isn’t there, it says so, takes the customer’s details and passes the request to your team. Urgent calls go straight to a person.
Does it connect to our CRM?
Yes, on the Max plan: every request goes straight into your CRM. Base and Plus send requests by email and book appointments in your calendar. Custom integrations with other internal systems are part of Enterprise.
Which languages does it speak?
More than 50, including English and Italian. It answers in the customer’s language.
Do I need technical skills?
No. We install the assistant on your website ourselves. On most platforms it is one small piece of code.
What if I need to update the information?
Send us the news, for example new prices, opening hours or a new service, and we update the assistant. Small updates are included in your plan. Bigger changes, like many new documents or a new language, are quoted before we start.
Will my assistant become outdated?
No. AI changes every month, and keeping up is part of your plan: when a better model or feature is ready, we test it and update your assistant, so it keeps getting better.
Compare plans
Which AI Plan Fits You?
Answer three questions and we highlight the right plan. Or compare everything side by side below.
← Swipe to compare →
| For customersAI Assistant · Chatfrom €49 / monthFree setup | For customersAI Assistant · All channelsfrom €109 / monthFree setup | For your teamKnowledge Assistant€249 / month+ €990 one-time setup | Does the workAI Agentfrom €290 / month+ build from €1,500 | |
|---|---|---|---|---|
| Who and where | ||||
| Who talks to it | Customers | Customers | Your employees | Customers and/or staff |
| Website chat | ✓ | ✓ | — | ✓ |
| ✓ | ✓ | — | ✓ | |
| Slack, Teams or intranet | — | — | ✓ | on request |
| Answers phone calls (voice) | — | ✓ | — | ✓ |
| Languages | 50+ | 50+ | Up to 3 | As needed |
| What it knows | ||||
| Answers from your website and documents | Site, price list, FAQ | Site + documents | Up to 500 documents | Your systems and documents |
| Links to the source | — | — | ✓ | ✓ |
| Access by role | — | — | ✓ | ✓ |
| What it does | ||||
| Sends you new leads | By email (CRM on Max) | Email (CRM on Max) | — | Into your CRM |
| Books appointments | ✓ | ✓ | — | ✓ |
| Hands over to a person | Takes contact | ✓ | — | ✓ |
| Acts in your systems (updates records, refunds, tickets) | — | — | — | ✓ |
| Approval rules, limits and undo | — | — | — | ✓ |
| Every month | ||||
| Hosting, monitoring and updates | ✓ | ✓ | ✓ | ✓ |
| Report on what people ask | Plus and Max | Plus and Max | ✓ | ✓ |
| Move to new AI models when ready | ✓ | ✓ | ✓ | ✓ |
| Start | ||||
| Live in | 5 days | 5 days | 4–6 weeks | 3–8 weeks |
| How you buy | Online, fixed price | Online, fixed price | Fixed price after a call | Written quote after an assessment |
| Get it now | Get it now | Get a quote | See AI agents | |
All prices + VAT. AI model usage is billed at cost with no markup; for voice agents, phone minutes too (usually €30–150/month). You can move to a bigger plan anytime.
On projects from €5,000: you pay 20% less, and in return we publish your project as a case study and you review us on Clutch.
Valid only for new projects confirmed from 12 October 2026. Not combinable with other offers. You give us a 20-minute interview for the case study and permission to show your logo.Designed with a Data Protection Officer on the team, not reviewed by one at the end.
FAQ
AI Chatbot FAQ
What businesses ask us most often about cost, languages, WhatsApp and data protection.
A classic chatbot follows a script and only understands phrases written in advance. An AI assistant understands free text in any language, answers from your own documents and can take the next step, like checking availability or booking an appointment.
The ready-made AI assistant starts at €49 per month for website and WhatsApp chat, €79 per month for phone calls and €109 per month for all channels, with free setup. You can pay monthly, every 3 months (−10%) or yearly (−20%). An internal knowledge assistant costs €249 per month plus €990 one-time setup. All prices + VAT. Anything beyond the plan gets a written quote before work begins.
A website assistant is live in 5 days. Assistants with WhatsApp, bookings and CRM take 4–6 weeks.
It answers only from the content you approve: your website, price lists, FAQ and documents. If the answer is not there, it says so and offers to put the customer in touch with a person.
It replies in the customer's language, including Italian, English, German, French and Spanish, and more than 50 others. You only need your content in one language.
Yes. We connect it to the official WhatsApp Business API, so customers can ask questions and book directly in WhatsApp. It can also run on Telegram, Instagram and Messenger.
Yes. It can offer real free slots from your calendar, save bookings and create leads in HubSpot or your CRM, with the full conversation attached.
It hands the conversation to your team by email, WhatsApp or your helpdesk, so the customer never hits a dead end and your team sees the whole chat.
Yes. We add consent and a privacy notice to the chat, offer EU hosting on request and sign a data processing agreement before we start. Conversations are not used to train public AI models. Our in-house DPO reviews data flows.
Yes. If the assistant reads your website, it picks up changes automatically. For documents and price lists, send us the new version and we update it as part of your monthly plan.
Yes. We build and maintain the assistants, you sell them under your brand. We can sign an NDA before the first conversation.
Your website, the documents the assistant should use, the channels you want and where leads should go. We scope the project on a short call.
Still have a question? Ask it on a 30-minute call. We will show you a working assistant on your own content.
Book a free demoWhich Service Fits?
Four ways we work with AI — pick what matches your project.
AI Chatbot & Assistant
Answers your customers 24/7 from your own content. Bookings and WhatsApp on the Business plan.
This page →AI Development & Integration
Add AI features into a product you already run or are building.
Learn more →
What Should Your Assistant Do?
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